Remote Assist Application

INSTANT SUPPORT WITHOUT LOSING TIME

With our Remote Assist Application, we allow your Experts to guide their Customers or Field Technicians via Remote Access without any travel or time barriers.

Expert

Your Expert monitors and remotely guides the Field Worker by connecting over the Web, makes the necessary Drawings on real Field Scene, transfers the relevant Documents and Contents

Field Technician/Engineer

The Technician/Engineer receives the necessary Instructions by connecting to the Expert via Mobile Device or Smart Glasses. And they solve the Problem together.

Usage Without Infrastructure Requirement
Access via Browser or Smart Mobile Devices (IOS and Android) without any Infrastructure Requirement
Drawing Orientation
Orientation on the Real Field Scene
Document Sharing
AR-supported guiding on Documents in PDF, Word, 3D, Electrical diagrams, Drawings, User Manuals, Datasheets
AR Design
Guiding with instant AR Designs on the Real Field Scene
Recording Conversations
All meetings are recorded and can be viewed later.
Chat
Translation of Instant Messaging
Freezing Image
Collaborate on high Quality Field View by freezing the Image

Adaptive Video Call
Automatic Resolution Adjustment of the Video Call according to the Internet Speed
Maintanence and Service with Remote Connection
It ensures that fault, service and maintenance operations are performed simultaneously and faster with expert guidance.

It removes the language problem with its translation feature.
Saving Time and Expenses
By solving Problems remotely, saving time and expenses, ensures continuity of production. Brings the Equipment / Machine to the Expert instead of sending the Expert to the Field.
Easy Information and Document Transfer
It allows the Field Technician/Engineer to instantly access the Documents, Drawings shared over the Application by drawing on the Objects in Maintenance, Service or Failures and in addition to the Auditory Expert guidance.
Brings the Field to the Expert
Instead of sending the Expert to the field, it brings the field to the Expert. It allows the Expert to “Visit” more locations from a distance at the same time, thus serving more Equipment.
Integration with your Maintanence and Asset Management System
More effective Maintanence and Asset Management system by recording maintenance and service interviews